Ethos and Vision

Our policy

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets:

Mutual respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Parkbury House is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.

‘Holistic’ care

We treat ‘patients’ and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care.

Continuity of care and the ‘therapeutic relationship’

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage you to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else then we would encourage you to see any of the doctors or nurses at the practice.

Learning and training

We have been a training practice for many years and are committed to the training of doctors and nurses all of whom are closely supervised. We believe in “life-long learning” and all the health professionals here and administrative staff, undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both ‘self-limiting’ and long-term illnesses.

Feedback

Parkbury House Surgery is always eager to hear feedback from its valued patients. If you feel you have constructive feedback, suggestions or concepts you wish to be considered please feel free to submit your feedback. If your request requires a response then please expect this within 2 working days.